Privacy Policy
Last updated: October 14, 2026
Creative Roots Landscaping (“Creative Roots,” “we,” “us”) is a landscape design, build, and maintenance company based in Kelowna, British Columbia. This policy explains how we collect, use, and protect personal information through our website and online advertising. We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.
Information we collect
Information you give us. When you contact us, request a quote, use our cost estimator, apply for a job, or fill out a form on our website or in one of our ads, we collect the details you provide. This typically includes your name, contact information, property address, and information about your project or application.
Information collected automatically. When you visit our website, we and our partners use cookies and similar technologies to collect information such as the pages you view, how you found our site, your device and browser type, and your general location.
How we use it
We use your information to:
- respond to inquiries and prepare quotes
- deliver and support our services
- review job applications
- improve our website
- measure and improve our advertising
We never sell your personal information.
Cookies, analytics, and advertising
Our website uses cookies for basic functionality, to understand how visitors use the site, and to support our advertising. This includes analytics and advertising tools from providers such as Google and Meta (Facebook and Instagram). These tools help us see which ads are working and show our ads to people who have visited our site. These providers may combine this information with data they hold under their own privacy policies.
You can manage cookies through your browser settings. You can control ad personalization through your Google and Meta account settings.
Who we share it with
We share personal information only with trusted service providers who help us run our business, such as website hosting, communication, and advertising platforms. They may use it only on our behalf. We may also disclose information where required by law.
Some of these providers store data outside Canada, including in the United States, where it may be subject to the laws of those countries.
Email communications
We’ll only send promotional emails if you’ve agreed to receive them. Every message includes an easy way to unsubscribe.
How long we keep it
We keep personal information only as long as it’s needed for the purpose it was collected, or as required for legal, tax, or warranty purposes. After that, we securely delete it.
How we protect it
We use reasonable safeguards to protect your information, and access is limited to team members who need it to do their jobs.
Your rights
You can ask to access or correct the personal information we hold about you, or withdraw your consent to how we use it, subject to legal or contractual limits. To make a request or ask a question, contact our Privacy Officer:
Email: admin@creativerootslandscaping.com
Phone: 250.868.9374
We’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.